ALIVE’s Refunds & Returns Policy
At ALIVE New York City, our commitment is to ensure your complete satisfaction with your purchase. If, for any reason, you are not entirely pleased with your order, we’re here to help.
Returns
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Time Frame: You have 14 calendar days from the day you receive your item to initiate a return, and we must receive the item within those 14 days for a refund. Items returned beyond the 14-day period from delivery will not be eligible for a refund.
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Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and must also be in the original packaging. Sale and discounted/coupon items are final sale and not eligible for return.
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Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Refunds
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Inspection of Return: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
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Approval Process: If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. A 20% fee is applied to all returns to cover handling, payment processing, and restocking fees.
- Please click here to submit a refund/exchange request.
Exchanges
- Defective or Damaged Items: If your item is defective or damaged, we are happy to exchange the product for the same item. Please email us at info@alivenewyorkcity.com to arrange an exchange.
Shipping
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Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Shipping Address: Please click here to submit a refund/exchange request, and we will provide return shipping address if your return request is approved.
Contact Us
For more information about our refund and returns policy, please contact us at info@alivenewyorkcity.com.
Thank you for shopping with us at ALIVE New York City